Refund Policy
Disclaimer
The information below outlines the refund and returns practices for Elite Eklipse. Please note that this policy is provided for informational purposes only and does not constitute legal advice. Since Printful is our production and fulfillment partner, returns and refunds are subject to their guidelines. For legal certainty, we recommend consulting with a professional advisor before finalizing your policy.
Refund Policy
At Elite Eklipse, each product is custom-made through Printful at the time of your order. Because items are created on demand, returns and refunds are only available under specific circumstances.
Returns & Exchanges
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We do not accept returns or exchanges for buyer’s remorse, wrong size ordered, or change of mind.
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Items can only be replaced if they are defective, damaged, or misprinted.
Defective or Wrong Item
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If your order arrives damaged, misprinted, or incorrect, please contact us within 14 days of delivery.
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To process your claim, provide your order number and photos of the issue.
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Once verified, Printful will cover the cost of replacement or refund.
Non-Returnable Items
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Custom-made products (all items sold by Elite Eklipse).
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Gift cards or digital items (if applicable).
Refunds
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Approved refunds will be issued back to your original payment method.
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Refund processing times may vary depending on your bank or card issuer.
Shipping Costs
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Shipping fees are non-refundable unless the item was defective or an error occurred during fulfillment.